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Service Desk Staff

 

David Savoie
IT Services Manager
david.savoie@louisiana.edu

Responsible for the overall operation of the IT Service Desk. Supervises all staff and oversees IT Service Management and continual service improvement.

 

 

Jennifer Huval
IT Service Support Specialist
jennifer.huval@louisiana.edu

Responsible for ensuring IT Service incident resolution and request fulfillment in accordance with service level agreements outlined in the service catalog.  Specializes in Mailman support & Banner access request fulfillment.

 

Jennifer Potter-Campbell
Cloud Application Support Specialist
jennifer.potter@louisiana.edu

Responsible for ensuring IT Service incident resolution and request fulfillment in accordance with service level agreements outlined in the service catalog.  Specializes in PC Depot operations, managed desktop services and 2nd level application support for Cloud based services.

 
 
Ambria Perez
IT Service Support Agent
ambria.perez@louisiana.edu

Responsible for ensuring IT Service incident resolution and request fulfillment in accordance with service level agreements outlined in the service catalog.

Avery Miller
IT Service Support Agent

Responsible for ensuring IT Service incident resolution and request fulfillment in accordance with service level agreements outlined in the service catalog.